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our approach

Providing a supportive environment that lightens the load for the people that we work with, is at the heart of everything we do.

 

We know how difficult it can be to find a good strata manager, not to mention an exceptional strata manager. We pride ourselves on our track record of 'standing out from the crowd' and consistently maintaining positive, trusted relationships with our clients.

 

Our values of fairness, empathy, transparency and open-mindedness are consistently front of mind in all that we do, and our genuine desire to see our clients achieve the best possible outcomes means that we always make the time to listen, understand and support. 

With over 60 years of combined experience in the property industry, we have observed the needs and wants of strata property owners, and where traditional strata management offerings have failed to meet them.

Emerson Raine was founded to deliver industry leading strata management solutions by utilising technology and working smarter to provide efficient and accurate administrative services whilst our experienced staff provide proactive guidance, advice and managerial functions for our clients.

We pride ourselves on our ability to meet the needs of all strata communities, whether they are seeking reliable administrative and bookkeeping support or high level strategic advice. 

 

A different approach to strata management!

 

Our team is uniquely structured so that each member performs a specialised role in the areas of Accounts/Finance, Administration, Strata/Relationship Management, Maintenance Management and Compliance.

 

We have found that the traditional strata management model where one person ‘wears all hats’ leads to many of the most common strata management failures. The strata manager is often spread too thin, is unable to build up a strong level of expertise in any particular part of the role and is consistently battling competing priorities – stretched between preparing an Annual General Meeting agenda and organising roof leak repairs. This is often a fundamental cause of the common complaint that ‘nothing ever gets done’.

 

Our specialised approach means our clients are being serviced by a team of professionals who are experts in their area and can be focussed on the priorities at hand.